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Testimonials

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December '17 - Simon from Lancashire says

Can I thank you for your very prompt and efficient service. I’ll certainly keep Castle Cameras in mind for any future orders...

December '17 - Mike from Bucks says

My experience of purchasing equipment from Castle Cameras has been totally positive. The website is well organised and the prices seem competitive. The goods arrived well packaged on exactly the day I requested. The customer service I have received has been first class, as well as very pleasant and friendly. Debra did everything possible to assist with a manufacturer's cashback claim issue (no fault of Castle Cameras) and helped to achieve a satisfactory resolution. I am very happy to give this company a 100% excellent recommendation.

November '17 - Chris from Tyne & Wear says

Hugh & team, I want to say such a HUGE thank you for sorting out my gear. I can report it is all working in perfect order. Thank you so much. I also gave you a shout out on my instagram feed too. And I will be recommending you to anyone who comes along…

November '17 - Lynn from North Yorkshire says

Thank you Debra, I have certainly been impressed with your service and will not hesitate to use your company in the future…

November '17 - Michael from Devon says

My binoculars arrived safe and sound yesterday. Thank you for your very prompt and courteous service. A special thank you to young Karen for contacting Zeiss on my behalf. I now have the extended eye cups which were sent from East Coast Binocular Repair. I look forward to taking the binoculars out on Exmoor. Maybe I'll be lucky enough to see some deer…

November '17 - Mike from Bucks says

Hello Debra, Just a quick line to thank you and your colleagues for so efficiently arranging for this order to be delivered on the requested day. I was kept well informed, the order arrived exactly as requested, and I’m very satisfied with the customer service I have received…

November '17 - Richard from Staffordshire says

Not sure how to leave a review but happy for you to use this email. Staff very helpful (especially Karen) always quick to respond and advised of new offer available. Great deal and superb service. Well impressed with delivery speed. Ordered Sat pm. Arrived two working days later on budget postage. Goods well packaged. Now to find time to play, grandkids here tomorrow so hopefully some practice shots.

May '17 - Barry from Hampshire says

Hi Debra

May I say a very big thank you to you and Matt for your professional service.

I’m sure I will be doing a lot more business with you in the future.

April '17 - Nick from Cornwall says

Debra Wow!

Amazing quick response …

Castle Cameras are the fastest responders and most professional of all Canon suppliers I have ever dealt with.

A true personal experience which makes a customer feel really valued. If I am ever in the area and if welcomed I will drop in for a coffee and chat!

April '17 - Mike from Kent says

Good Morning Debra, Thanks for your prompt attention to my problem - ten out of ten for great communications and customer care.

March '17 - Denise from Lanashire says

Hello, I wanted to say thank you for the speed with which you handled my order and the efficient process. I received it this morning and am delighted with it - it is exactly what I was hoping for. Thank you for your excellent service - I will certainly use you again

March '17 - Alan from Shropshire says

Hi Guys - just to say thanks. The camera arrived this morning - excellent service from yourselves, and, of course Royal Mail. Anyhow, I much appreciate the help you gave me…

March '17 - Peter from Germany says

Hi Debra,

… it was a great pleasure communicating with you - I only can thank you for this nice experience. If there is a possibility in rating you or your customer service in the Internet, just let me know. All the best to you to...

March '17 - William from Cornwall says

Thank you so much for such an excellent service. I am absolutely delighted with the camera and lens. Should I ever require any more equipment, you will be my first port of call and I will recommend you to my friends in the camera club.

March '17 - Ian from West Yorkshire says

Dear Castle Cameras, The Flash I ordered on Friday has been received this morning and tested. Many, many thanks for your advice and help. A wonderful and personal service, keep the good work up...

Feb '17 - Chris from Dorset says

Hi Karen, Thank you very much for your email… I’d have no problem spending money in your lovely store and hope to see you soon …

Jan '17 - David from Dorset says

I would like to thank Castle Cameras, and in particular Alice, for their help and advice. Needing a new "go to" lens Alice in particular was knowledgeable and helped me select the best option. Thanks again for advice - it is great to have such knowledgeable help at hand.

Dec '16 - Nigel from Dorset says

… Please know that my wife and I were very impressed with your store in general and with Alice in particular. I am still very much a beginner in things photographic and Alice listened carefully to my story and presumed needs, before giving me excellent objective advice. An unscrupulous salesperson would have sold me the new EOS 80D kit I thought I needed, but Alice openly said there was nothing wrong with my camera and there was no real reason to change it. While this advice didn't (on this occasion) result in a sale, it DID generate huge respect for and goodwill towards your firm. Alice should be congratulated…

Nov '16 - Dave from Cardiff says

My order has just been delivered and though small it’s packaged with the same great care you used for the lens I recently purchased. Excellent delivery time, good couriers and a real pleasure to do business with you! I won’t hesitate to recommend. Thank you Debra

Oct '16 - Mr S from Lancashire says

Hi Debra,

I appreciate your keeping in touch with updates via email on supply and delivery - turned out a five star experience over all!! Thanks.

I don't buy this kind of stuff every day, but if ever I want to buy the kind of things you sell - photo gear etc., I'll certainly look on your website. Thanks again.

August '16 - Karl from Finland says

Excellent customer service, specially thanks to Debra who handled my orders exceptionally and her communication via emails was very prompt!

July '16 - Phil from Essex says

I don't often contact people to congratulate them on their service; in fact I don't think I ever have. I recently purchased a camera from your online store, and from the second my order was confirmed until it arrived on my doorstep, I felt like I was your most important customer. Of course, good service should be standard; I worked in retail for 32 years, so I know what I'm talking about and it takes a lot to impress me. That said, I believe in credit where credit is due, so thank you.

July '16 - Lee from West Midlands says

Hi Karen, Thank you for the lovely gesture, certainly a nice surprise when I got home just. I will continue to buy equipment from you in the future as service from your end was always excellent…

July '16 - Mrs S from UK says

Castle Cameras spots a fraudulent on-line order! Dear Debra, Thank you so much for phoning me about this dodgy sale of a camera. Yes, I was shocked but well done for being on the ball. You are a credit to your company and I cannot thank you enough. It's all been sorted now thanks to you alerting me.

July '16 - Michael from Cornwall says

Parcel arrived safely and credit in the account! Very many thanks for exemplary service. I will be back if I need anything else and will recommend without reservation…

June '16 - Matt from Hampshire says

Hey Debra

Thanks for sending these across. You're amazing.

I truly have enjoyed the service I've received from Castle Camera and specifically you. Very professional and efficient...

April '16 - Chris from Dorset says

... I just wanted to say thank you so much for your great customer service. We were served by Alice who was so friendly and helpful and already I’m totally in love with my new kit!

We actually have a camera store here in Weymouth, but always choose to come to you because of the customer service and enthusiasm of your staff and they make the whole shopping experience so enjoyable (until I have to pay, but that’s my problem!)

Thank you!

April '16 - Mike from Kent says

Thank you SO much. You guys are brilliant…

April '16 - Lance from Flintshire says

Thank you for your excellent service. The camera exceeded my expectations, it was well packed and promptly delivered, even though delivery was free. What more can I say?

March '16 - Steve from Durham says

Hi Debra,
Thank you so much (and Rob on phone) for such prompt and outstanding customer service! Received package yesterday though not had time to use yet. Will definitely purchase future equipment from yourselves.

Feb '16 - Ian from Herts says

This is just to say thanks for processing my order so promptly -- order placed Sunday, arrived today. I particularly wanted to commend your use of Interlink Express, who have proven to be a really excellent courier service.

Knowing that it's human nature to be quick to complain but slow to praise, I wanted you to know you have an appreciative customer here.

January '16 - Pete from Dorset says

Thanks Matt.

Thanks for your outstanding customer service and swift correspondence!

Pleasure to do business with you.

January '16 - Nick from Wiltshire says

Dear Matt

Many thanks … I would also like to say what a pleasant experience buying my camera from you was. I felt you all spent time with me and that I have a really good camera as a result. My wife also enjoyed the occasion – she doesn’t usually come with me when I’m making this sort of purchase. Many thanks.

January '16 - John from Oxfordshire says

Hi Matt,

Sorry I couldn't stop and chat yesterday, but I was working to a tight schedule.

I would like to record my thanks for your help and that I would be happy recommending you/Castle Cameras to others.

December '15 - Simon from Hampshire says

Hello Debra, many thanks for all your assistance on this. I collected the camera from your Salisbury branch. I was considering buying the camera through John Lewis using their price match offer but after all the help you offered I decided that I would rather put my business with you. Thanks again...

December '15 - John from Hampshire says

Thanks again for the excellent customer service, the efficiency and the order updates. It's really appreciated as a customer. The service, competitive pricing plus physical local shop means that I will definitely purchase from Castle Cameras again.

December '15 - Dave from Devon says

Just wanted to compliment your company on the amazing service I have received, it is great to deal with a company that fulfill's its promises. I wish you all a Fabulous Christmas and Happy and Healthy New Year. I will certainly use you again.

November '15 - Chris from Dorset says

Hello! I just wanted to say thank you to the gentleman assistant in your store who helped me choose a new tripod head and a remote shutter control yesterday. He was so patient with us and I’m soo pleased with my purchase...

November '15 - Carol from Kent says

Hi Hugh

The replacement camera case arrived this week, very many thanks for all your help with this. I've been very impressed with the whole service that we've received from Castle Cameras and wouldn't hesitate to buy from you again or to recommend you to friends.

October '15 - Steve from Gloucestershire says

Hi Debra

Just a quick thank you for a very prompt and efficient service you and your company have provided.

It is much appreciated and made all the better by the fact that I made one call to Castle Cameras and it was picked almost immediately by yourself. No numbers to press or recorded messages saying I was in a queue. Very refreshing and made even better by the fact you were actually packing my lens when I called J

Choice of DPD as your courier company has also helped a lot. Ability to change delivery to a store made this a simple and pleasing experience.

Thanks again and best wishes to all at Castle Cameras.

October '15 - Nick from Gloucestershire says

I just wanted to thank you for the excellent service in respect of my order for a Sigma lens last Week. It arrived the next day via Interlink Express who were also excellent in providing updates. Thx for a job well done.

June '15 - Gregory from London says

Debra, you are an absolute delight to deal with! From the moment I placed my order I was kept well informed and updated until my lens arrived. Now I can go and have fun using it. Thank you for such amazing service, I won't hesitate to recommend you and will be back ...

May '15 - Alistair from Dorset says

HI Debra,

Order arrived safely thank you, you are a joy to do business with…

May '15 - Peter from Derbyshire says

Thank you for your very prompt response to my telephone query and order. It was truly above and beyond normal internet sales responses!

April '15 - David from Rutland says

Hi Debra,
Many thanks for this great customer service. I really do appreciate your help...
I will certainly recommend your shop to others I know and look forward to future dealings with you.

April '15 - Mike from Scotland says

Thanks Howard
You demonstrated just how customer care should be done. Others really should follow your example. I have received the refund now and thank you for your efficiency.
Very best regards
Mike

Feb '15 - Chris from Southampton says

Hi just wanted to say thanks for the prompt delivery and great service!! My remote arrived yesterday just ONE day after ordering and I’m VERY pleased with it!! Many thanks again...

Feb '15 - John from Belfast says

Debra, thank you for your excellent and very prompt service. Best wishes

Jan '15 - Chris from East Sussex says

Hello Debra
I just wanted to say a big thank you for your help yesterday regarding the order. It arrived first thing this morning and I am really pleased with it.
Thank you also for the service, it really is refreshing to receive this level of service and I would not hesitate to recommend you to any one in the future.
All the best and please keep doing what you do!

Jan '15 - Miss N from East Sussex says

Hi Debra,
Just wanted to say thanks again for such an excellent service last week - I'm really pleased with my new lens! Thanks for dispatching it so fast - I hadn't paid for fast postage so was very pleased to receive it so quickly.
I'll definitely shop with Castle Cameras again.

Dec '14 - David from Wiltshire says

Hi Jim
Just a quick e mail to thank you and your guys for such great service today. I really appreciated your friendly knowledgeable and highly efficient service fixing the problem with my Nikon SLR which was a real plus for today. I hope you got really busy later- you deserve to and I will certainly bear you in mind for trade ins and upgrades because your sort of knowledgable service just isn't mainstream anymore.
Thanks again and by all means use this is your testimonials section if you wish.
Regards
David

Dec '14 - Steve from Oxon says

Today I purchased a remote shutter from your Salisbury store. I would just like it known that the gentleman who served me was excellent. His knowledge of the product and his customer service skills were way beyond the usual standard in stores.
Please pass on my thanks as it is so unusual in these times.
His name was Matt S according to the receipt.
I will definitely return when I need my next piece of equipment.

Dec '14 - Joan from Wiltshire says

Dear Sir,
l would like to let you know how pleased I was today with service I received from Matt in your Salisbury store. His knowledge was extensive, he understood my needs and he was extremely patient with me. I left the shop with the perfect lens!
Kind regards
Joan

Nov '14 - John from Devon says

Thanks for great service.
tripod arrived yesterday well packaged and promptly delivered.

Oct 14 - Ed from Essex says

Camera received this afternoon – thank you for excellent and prompt service! (And Interlink Express’s impeccable tracking facility...)

Oct 14 - Mike from London says

“Amazing service with real human beings! Fast, efficient and fair. Will be using you again.”
Cheers Hugh and all.

Oct' 14 - Duncan from West Sussex says

Hi Alice
Should have written before but just wanted to say a big thank you for your prompt, professional & personable service. All arrived safely, exactly on time, and oh sooooo pleased to be back with the X system .... how much money would I have saved by not ditching the old X-E1 & running the gauntlet of D7000, OM D EM1 & Sony A7 before coming back? Oh well, history & happy now. Thanks again, keep up the good work & Good Luck

August '14 - Mr M from Ireland says

... All correspondence with Castle Cameras has been prompt and courteous. Something which other camera shops haven’t been as I hunted for the camera.

August '14 - Dave from Isle of Wight says

Good afternoon,
Just to let you know that the camera has been received this morning and I am very pleased. As usual, excellent service from you.
Thank you very much.

'Aug 2014 - Mr J from Scotland says

Great service!!!
It is a real pleasure to be on the receiving end..
Show the others how it should be done!!!
Many thanks

July '14 - Alistair from Dorset says

Hi Sarah,
would you please pass on my thanks to all involved in the long drawn out sale of the Sigma 50mm Lens. Your assistance in the matter was most welcome and i will use your shop in the future.

June '14 - David from Oxon says

Just to let you know my order was delivered yesterday on time and in good condition. Pleased with your servce, would recommend.

June '14 - Richard from Dorset says

Hello Jim,
Just an email to say thank you for the invoice and the great service.
You and your team are very helpful and knowledgable people and should be used as an example in customer service to others...

Ross from London says

I can't comment on the product too much as I've hardly used it but the service from Castle Cameras was textbook. Excellent price and a fast delivery from a supplier who kept me informed via text & email.

June '14 - Martin from Suffolk says

A bit late, but I just wanted to thank you for your great customer service on my recent order. It arrived well packed and very quickly...

May '14 - Donald from Scotland says

That is just wonderful. Thank you for such excellent service ... yet again!

May '14 - Frank from Northumberland says

Dear Castle Cameras,
Camera received this morning. I have just finished initial checking and setting up with my various lenses and all seems to be working very well indeed.
Thank you very much for this bargain offer and your very efficient service!

May '14 - Terry from Dorset says

Many thanks, Debra
A well thought out, enjoyable and useful event. I even managed to spend less than I had feared.
But oh, you poor folk having to trade without an internet connection! As if there isn’t enough work involved in setting the show up and manning the stands, without having to deal with completing the transaction “paperwork” afterwards...

May '14 - Martin from Kent says

Just received the goods, excellent service, will definitely use you again...

May '14 - Roger from Dorset says

Just purchased a camera and wanted to let you know how helpful Sarah (on the phone) and Alice (in the store) were.
Will definitely be recommending & coming back.

May '14 - Stewart from Glasgow says

I received my order safely today. Thanks for a very prompt and efficient service – much appreciated. I will be happy to use your services again for any future purchases, and will recommend you to my friends.

April '14 - Louise from Wiltshire says

I would just like to let you know that I was very pleased with the service I received at Salisbury on Saturday afternoon. I was recommended a Sony WX300 by Matt and the camera is really great. He could easily have recommended a camera above my requirements, but he was quite adamant that this one would suit my needs, and indeed he was quite right! I have used it several times already and just taken another dozen photos and they are all much superior to my previous Panasonic TZ40 (and very briefly the TZ55, not purchased from you, and which I have taken back). Thank you once again, and I will definitely be back!

April '14 - Michelle from Essex says

Hi Debra
Just to let you know my package has arrived today - super speedy delivery. Thank you! I don’t know what was more exciting opening the careful packaged products which made it feel like Christmas or the bag of Haribo you kindly put in there!…….ok, so it’s the sweets!
Very many thanks for your hard work and communication. I’ll certainly use you again and recommend you to all of my friends. First class service.

March '14 - David from Monmouthshire says

Castle Cameras,
I wanted to say a quick thank you for an excellent service. From the polite,
professional way that my initial telephone enquiry was handled to the rapid
despatch of my very well packaged new 6D.
I have you bookmarked.

March '14 - Lee from Worcestershire says

Would just like to let you know that I received my new Sony flashgun and adapter today. Excellent service, thank you very much. I will soon be looking to buy a waterproof camera for my upcoming holiday and will certainly be buying from you again!

March '14 - David from Devon says

Good morning,
Just to say that my order for the above, which was placed yesterday afternoon, arrived this morning - well packaged, and all in working order.
What EXCELLENT service - thank you..!!

Feb '14 - Mr G from Dorset says

Hi Sarah,
Picked up the camera last Weds, and am well pleased... Alice served me, and showed me the camera and all the bits. Have played around with the camera, and spent a bit of time with the settings, etc, and am now ready to go shooting. Will probably be looking for a longer lens soon, so will keep an eye on your 2nd hand stock!!
Thanks for all your hard work, it was certainly appreciated, and I will definitely use and recommend Castle Cameras in future.

Feb '14 - Fiona from Hampshire says

Thank you so much for your help Luke. I’ve just completed my purchase – the code worked well! Best wishes to everyone at Castle Cameras, thank you for donating the vouchers to the competition – I’m very proud to be the winner...

Jan '14 - Jim from Middlesex says

I ordered a Canon GPS unit GP-E1 from you yesterday afternoon. It has just arrived, well impressed with your service will be using you again.

Jan '14 - Andrew from Wales says

Hi, Can I just complement you on your suburb service. Ordered item on the weekend, it arrived today - sooner than I’d expected given I’d opted for the cheapest delivery option. I’m sure a lot of people are quick to write to complain when things go wrong, so wanted to write to say how impressed I am. Will certainly be ordering from you again in future.

Jan '14 - Trish from Lancashire says

Hi, Tripod received, highly delighted. Many thanks for your exceptional service, will definitely buy from you again and recommend you to fellow photographers...

Dec '13 - Alan from Nottinghamshire says

Debra
Thank you for keeping me fully up to date all along the way, the customer service has been excellent!

Nov '13 - Mike from Dorset says

Dear Sarah & Luke
Just wanted to say a big 'Thank You' to you both for Wednesday evening's DSLR Course. I found it very informative and felt that the pace and content was about right, certainly for me. It enthused me to try different settings other than safe old auto. You were both very helpful and didn't make us feel inadequate but showed us what we could do. So many thanks to you both.

Nov '13 - David from Salisbury says

Dear Racheal
Thank you for your cheerful and friendly service yesterday. That's what I like about Castle Cameras staff - they make shopping a 'fun' experience. Just one little niggle. I noticed that I had become a 'Ms' on the receipt but I will forgive you for that! :)

Nov '13 - Ian from Herts says

Battery arrived safely... I know that you have been out of stock on both the battery and the lens but thank you for finding a way round this and service has been great.

Nov '13 - Dave from Hampshire says

Hi Guys, Just a quick thank you for the Paper Packs & Bank refund. Well handled with no fuss!! I'd recommend you to everyone...

Nov '13 - Neil from Derbyshire says

I wish to express my appreciation for the help and excellent service I have received from all at Castle Cameras. I would particularly like to thank Luke and Debra who both went out of their way to make sure I was a very satisfied customer. My thanks once again.

Oct '13 - Rob from Nottingham says

Hi Debra
Many thanks for the information and for your superb service...

Oct '13 - Howard from Dorset says

Dear Sarah,
Just a final e-mail to say many thanks for all your efforts to resolve my repair - we got there in the end.
To reduce my bill was a nice gesture and I can only add that all of my dealings with Castle Cameras over this long running saga have left me with nothing but positive thoughts about your company - excellent service and a good sense of humour, too - how refreshing.

Oct '13 - Mr H from Surrey says

Dear Debra, thanks for the excellent service, just confirmed delivery will take place on Thursday. Wonderful news.

Aug '13 - Robert from Devon says

Very, very many thanks for your excellent service: well priced and fast
delivery. Your delivery agents (Interlink) provided the best delivery
services I have yet experienced. We are about to go out this morning and
their website told me exactly where the van was and I could work out the
time he'd arrive here almost to the second. Brilliant.

Aug '13 - David from West Midlands says

Hi, just received my filters, excellent service, will certainly use you again, many thanks

Aug '13 - Gareth from London says

Thanks! Much appreciated and great customer service.

Aug '13 - Toby from London says

Thank you! amazing custom service :-)

Aug '13 - Pete from Somerset says

Hi Luke,
Many thanks for checking this out for me. As you say, the package you have put together is pretty much the same price, so I went ahead and placed the order. I have already had a call from your colleague Debra to confirm some details, and I have just received despatch confirmation and a delivery date for tomorrow morning.
Very impressed with your service and the friendly attitude from your company. It is not often that you get this sort of customer service, and it is much appreciated.

Hi Debra,
Just a quick note to say that I have received all of the recent order safely. I wanted to say thanks to to all at Castle Cameras for your great communication and attention to detail with this order. Very much appreciated, and I hope to do business with you again in future

Aug '13 - David from Kent says

Dear Castle Cameras team

Many thanks for this order. I have been very impressed by the standard of service from your company. It was an excellent price and the delivery time was as quoted. Very refreshing to see.

Huge thanks again

July '13 - Chris from Middlesex says

1. I've just signed for the package containing the part I ordered, so that was a quicker delivery than I expected.
2. As I said, your price was better than others I'd found, albeit for a small ring of black plastic by Canon!
3. Nice touch to include the packet of jellies.
4. Good communication from you when you replied to my e-mail.
5. I shall check Castle Cameras' website next time I'm considering a purchase.
Good service, thank you.

July '13 - David from Wiltshire says

Just a quick e-mail confirming reciept of the lens.
I'm well impressed with the usual excellent service from Castle Camera's, it works great on my A77, and despite only being used for 10-15 mins I can confirm it's a better lens than the Sony 18-250, which you probably knew already, it's defintely quieter and as a result is far better for video work.
I've no doubt this won't be my last purchase from Castle Cameras.

July '13 - Gary from Staffordshire says

Big thank you to Hugh from the Bournemouth branch. Just received my new Sigma zoom today. First rate service & comms from start to finish....great value item too! Oh & thanks for the Hariob, bit random but nice touch ;-)

June '13 - Barrie from Herefordshire says

Sarah
Very many thanks for your very prompt reply and the replacement of the strap. Once again excellent service from Castle Cameras. Saving the sweets for a rainy day !!!!

June '13 - Paul from Norfolk says

Just a quick follow up to my previous e-mail to thank you once again for your excellent service.... It is refreshing to be able to deal with real people (with a sense of humour) in this age of computers and the internet...

June '13 - Terry from Derbyshire says

Thanks again for your extremely quick response! ( sign of a great trader!)
I hope to do business with you again in the future...

30/5/13 - Alex from Lincolnshire says

Dear Castle Cameras

The remote arrived safely at 10.15 this morning, and many thanks for the sweeties too :) It's lovely to have ordered from such a thoughtful and efficient company.

31/5/13 - Paul from Norfolk says

Hi,

Just a short e-mail to thank Alice and Hugh for their help with my recent order for Nikon Battery Grip and 70-300 lens. I ordered them separately, on the same day, one on economy delivery and one by next day delivery when I realised there was a Bank Holiday coming up, but also I needed a specific date delivery! You managed to tie them up together as requested and deliver both items on the day I wanted.

Also, your courier arrived at the precise time given! Everything went as planned, absolutely brilliant!

There was only one thing I was disappointed about, and I searched the box twice! There were no sweeties in the box! I had read other testimonials and was looking forward to the sweeties. Never mind, I bought some M&M's to console myself.

Thanks again for your excellent service.

30/4/13 - George from Carlisle says

Thanks for your excellent service on my recent order for my Canon SX50. Bought it from you because your price was very competitive and you are a genuine Canon Reseller.
Ordered on-line at 15:30 and it arrived at my door at 09:45 the next morning - brilliant. By the way don't hide your testimonials away on your website, feature them and also let customers know that they can track their package through the Royal Mail website.
Again thanks and nearly forgot to say that the sweets weren't too bad either, I'm now hooked on Starmix!

9/4/13 - Sam from Bournemouth says

I'd just like to take this opportunity to comment on the great customer service I received this morning in your Winton store.

Both Hugh and James went out of their way to help me by exchanging a product that I wasn't happy with, even though it incurred a refund. Both were very helpful as always and I felt this should be picked up on as it's not every store that would be so accommodating. You have great staff that are friendly, informal and honest which consequently means a great customer relationship is formed, and I must say, is also very much appreciated.

Thanks to them and yourselves for exceeding expectations.

4/4/13 - David from Surrey says

This is my first order with Castle Cameras. Its very rare for a company to surprise me with not only a great price for the product but also to offer exceptional service as well. I ordered the goods yesterday afternoon and they arrived this morning. The girl I spoke to yesterday could not have been more helpful so please pass my thanks on to her.
Thank you again.

27/3/13 - David from Yorkshire says

Thanks very much. The order arrived as promised. Excellent service and prices. I will certainly be back again. Thanks again...

25/3/13 - Mr W from London says

Just a note to say thank you for the stellar service - I am now in possession of an x100s! Will send you a picture or two I take using it from my upcoming holiday... Many thanks again

15/3/13 - Anita from London says

Hi there, just to say my lens arrived today. What a great service - and I loved the Haribo surprise.Is there a camera website you like people to post reviews on let me know, happy to do so...

14/3/13 - Mr H from Somerset says

The straps duly arrived yesterday. Thank you so much for the trouble you have taken with my order. I'm most grateful.

14/3/13 - Steve from Lincolnshire says

Great news! Thanks for your excellent communication regarding my order. Other, lesser, retailers would have kept quiet about the stock/delivery situation, not wanting to be the bearer of bad news. I shall certainly deal with Castle Cameras in the future.

8/3/13 - Barrie from Herefordshire says

Both the camera and the camera bag arrived safely just before lunch. Many thanks for the excellent service. One small issue, you don't seem to have considered my diet as there was a pack of sweets in each delivery!!!!!! Very impressed with Castle Cameras

22/2/13 - RW from Hampshire says

Excellent service - thanks, received an hour ago, who needs Currys?

23/2/13 - Mike from Warwickshire says

Dear Debra Thank you for your message. Once again your company has excelled with service, the item has safely arrived today! The Haribo have again been given to my wife and they have again softened the blow of me buying the lens! I’m happy you were allowed to sell the display item to me. I hope to be able to pop in your shop in Bournemouth in the near future. It has been too long since I last saw the sea and breathed some fresh air!

15/2/13 - Jonathan from London says

Hi Debra. Many thanks for locating the 5D and getting it over to us so quickly, it’s arrived safely and pretty much straight into use. Very much appreciated.

13/2/13 - Luke from Cheshire says

... Thank you for keeping me up to date with developments in this purchase, I’m sure I will recommend your service to others.

14/2/13 - Alexis from Berkshire says

Very impressed so far with the communications from Castle Cameras, looking forward to receive my new toy tomorrow morning!

15/2/13 very impressed with the speed of service, good value and nice touch (sweets). First order but will use you again! :-)

14/2/13 - Pete from Herts says

... In truth, this had almost slipped my mind. However, your response and actions just re-confirm the confidence I have in Castle Cameras. In short, a pleasure doing business with you!

11/2/13 - John from East Sussex says

I would like to thank you for your excellent service with my Lenspen Sidekick iPad.
I received the missing replacement pads last Monday and was surprised to find two packs a small packet of sweets which were very nice. I will certainly recommend you to all my camera club friends.

9/2/13 - John from Wales says

Hi Everyone at Castle Cameras.
Just to let you know the lens I ordered from you arrived this morning.
Thank you so much for the way the order was dealt with, should I need anything else, I will have no hesitation in contacting you.

8/2/13 - Anthony from Cornwall says

I am writing to say that I have recieved the lens. I must say that your service has been excellent in every respect and the delivery was next day after despatch. I will certainly be using Castle Cameras again in the near future and I compliment your shop again and say thankyou for your service.

7/2/13 - Colin from Lincolnshire says

Thanks again for the first class service from the Castle Cameras team during my recent changing and buying of equipment, also for your good prices just now. I look forward to doing business with you in the future, maybe when the Panasonic GX2 comes out...

7/2/13 - Derek from Cheshire says

Many thanks Luke. I really appreciate the service you have a given me and I look forward to buying from you again in the future. I can't wait to get my hands on my new toy...

Tim from Scotland says

Just wanted to say thanks for the very fast delivery. I only ordered it yesterday lunchtime and it was here in Edinburgh within 24 hours and on a Saturday...

Mr C from Middlesex says

The lens pouch was delivered last week....with a packet of Haribos as well. Appreciate you getting in touch and letting me know about the delay in advance. Will be happy to recommend your store to friends and colleagues.

Bill from Lancashire says

Hello, Just a line to say thank you for your excellent service. It has been an absolute pleasure and i would not hesitate in recommending you anyone.

John from Berks says

Jim, Just to thank you for your last email and to let you know that I made it to your shop on Friday and received very helpful and friendly service from Sarah. I am extremely pleased with the camera and lenses etc. As and when I can afford to purchase more kit, I will certainly consider calling again, because of your good customer service. Sorry we did not meet up. Many thanks.

Gary from Staffs says

Hello, Great stuff :) excellent service! Thanks Debra. I shall be sure to shout your praises in the forums.

Alan from Herts says

Thank you very much for being so honest. Quite a few of your less scrupulous rivals would have bluffed and blustered their way through the delay, rather than risk losing business - especially in the midst of a recession. I admire your principles immensely, and so, regardless of how long it takes, my order will stay with Castle Cameras. Consumers need to protect and remain loyal to people such as yourself. It's a very rare commodity.

Rick from London says

Hi there, I just wanted to say how over the moon I am with the service from you guys. Camera arrived today - perfectly packaged and earlier than expected. My 3 year old even enjoyed the Santa Haribo! You can be sure I will be recommending you to my colleagues and singing your praises! Thanks again

Chris from Cyprus says

Hi Sarah
I just want to say thank you for all your help and assistance in helping me purchase the Canon EOS 5D Mark 111 and all the other bits that I ordered. Anita arrived back in Cyprus on Wednesday evening and ever since I have been figuring out how it works, what programmes are available and to familiarise myself with what it does etc.. This is a truly AMAZING camera! However, that is a small issue. Living in Cyprus has its advantages but customer service here is non existent and to find somebody who will go the extra mile is unusual. I have to say that from my first phone call to you the level of service was first class and the product obviously so. I will continue to use you when ever the opportunity arises and recommend you (and Castle Cameras of course) to my friends both here and in the UK. I can only thank you for being so professional and you are a credit to the company.
I appreciate everything you did to make this so easy and I will call you personally with my next order!

Kenneth from Lancashire says

Thanks for your help Debra

Its nice to know that there are still people who care for customers. The lens hood has arrived, thanks for your very efficient service.

Kind Regards & have a nice weekend

Lin from London says

Just wanted you to know that I've picked up the camcorder from local post office sorting centre and again thank you for being helpful, I'd definitely recommend Castle Cameras to other people.

Gary from Scotland says

Hi. Many thanks, bag arrived this afternoon - perfect. Great service from your company in every respect.

Paul from London says

I wanted to thank you for your assistance with my purchase. The camera landed in the hands of my collegue just minutes before he left the country & I appreciate all you have done to get it to me. On a side note, I am very happy with my purchase too, the Pentax Q is very capable for such a small sensor & is proving to be great fun.

Stuart from Leeds says

Just a quick note to say thank you for a good experience. I ordered by telephone a new Canon lens, the price was fantastic and the lady I spoke could not have made a better impression. I called to check the status of the delivery and the gentleman I spoke to was very helpful and it arrived as advised. They both presented a brilliant customer interface and coupled with the best price and speed of delivery, made purchasing the lens, which I am very pleased with, a very happy experience. I most certainly will shop with you again and will recommend you to all my photographic friends.

Peter from Herts says

What great service! I will definitely use you guys again.

Paul from Dorset says

Hi,I would like to extend my thanks to Castle Cameras for excellent customer service. In the past three years I have spent almost £4000 at your Winton branch. In that time I have never had a problem, just good honest advise and service. In January I brought a spare battery for my Sony A77, unfortunately it did not last long (only charges to 25%). Today I took it to your Winton branch, I was recognised and served by a young guy (with earrings) whose name I don’t know, memory like a sieve. He was outstanding and made the whole process painless, quick and friendly. I now have a replacement battery. I always try to support local business and with service like this I’m glad I do. Please thank the guy who served me and well done.

Bob from Cheshire says

Hi Debra
Thanks for your swift reply. Can you please pass on my comments to your colleges. It a refreshing change to have such excellent customer care, with prompt replies and excellent communication your company will certainly be somebody I would gladly do business with again and recommend to others.

Peter from Hampshire says

I purchased a used Nikon (Nikkor) 55mm Micro (f2.8) lens yesterday from the Salisbury branch - which arrived safely and speedily today by RM Special Delivery. I momentarily forget the name of the person who dealt with me but I just wanted to pass on a huge thank you for his kind, courteous and prompt attention to my enquiry and subsequent purchase. Thanks - the item by the way is spot-on!

Phil from Dorset says

I ordered a Sony 30mm macro lens online late on Friday evening and it arrived first thing this morning. Thanks very much for an extremely quick service and at a very good price! I bought my Nex5 kit from you and will continue as a customer...

Liz from Wiltshire says

…Castle Cameras in Salisbury offered me a very high standard of professionalism, expertise and courtesy that is very rare to find. I will not hesitate to recommend them to anyone...Many, many thanks

Steph from Suffolk says

Hi Deb, Just wanted to let you know that the battery did a fantastic job. It actually lasted longer than our original Canon one and thats only a few months old! Thank you again for all your help and for getting the battery to us in time for our weekend. I will most certainly recommend you to our friends and family.

Cecilia from Wiltshire says

Thank you so much for such a quick response! Next day delivery meant I had the weekend to try out my new lens, superb. It was great to get real advice from James and I feel more confident now with future assignments. Thanks Castle Cameras

Donald from Scotland says

Just a quick note of thanks for all your help. The EF 24-70 f2.8L plus UV filter arrived today. The little bag of sweets was an added delight! I'm now away out to play with my new toy. I'm glad I found you. Wonderful, helpful service. I'll be back.
Donald

D.R. from Surrey says

Lens arrived perfectly, after 2 mins of very very basic tests the last lingering doubts i had regarding the last lens i returned have disappeared; this lens is for lack of a better word perfect. I wanted to thank you personally Luke for being so darn professional. Not only were you the ONLY company to reply to my original fishing email but you responded in a frank and helpful manner (almost within minutes of my question) How I wish i had come to Castle first off. Just altogether a highly professional and honourable service, even down to Sarah emailing me to tell me the filter would be arriving separately so the lens seal wasn't broken, this in particular was important to me because of my last dealings with shopthatcantbenamed. Please pass on my thanks and a very big thumbs up to all you guys at Castle. If I ever have the opportunity to recommend you I shall do so without a second thought

Jonathan from Spain says

Hi there, I would like to confirm that both lenses have arrived in good time and good condition. Thank you for the good service here. I will definitely recommend Castle Cameras to others...

Nikki from East Sussex says

Thanks ... and a big thanks to Luke for his assistance in my recent communications with you.

Peter from West Sussex says

I am writing to commend you on your service. You promptly informed me that the item was out of stock, kept me informed about the expected delivery, and then even managed to deliver early. I have felt like a valued customer throughout - a very different reaction to my experience with another camera shop that I have recently had dealings with. Many thanks

Steve from North Yorkshire says

I just wanted to say thank-you for an excellent service. I ordered a Tamrac Rally 5 from you on Monday afternoon, standard 1st class post, and it had arrived on Tuesday.
Really impressed with your turnaround on this.
Thanks again
All the best

Stewart from Scotland says

Hi LukeThank you very much for your prompt refund and helpful advice, this is greatly appreciated. I shall give careful consideration as to my next move regarding purchase of a new/second hand lens. The friendly and businesslike manner in which this transaction has been carried out has been most impressive and I would have no hesitation in using Castle Cameras again or recommending the company to friends.With grateful thanks

David from Hampshire says

Dear Debra, Thank you for supplying my new camera. Fabulous service!! Will definitely use you again

Steve from Kent says

Hi Debra, Just wanted to say thank you for doing all that you could to ensure my screen arrived today, which it did.Thank you and have a great 2012.

Julian from Herts says

Luke
Very many thanks for your help with the red lumix fs35, which arrived today (mon), because you sent it by special - in time for the birthday on Tues 20th.
Very grateful for the service!
All best wishes

Andy from Berkshire says

Many, many, many thanks! :-)
This is the first time I have dealt with Castle Cameras and I have to say, I am very pleased with the level of communication and customer service!
I hope to use you again in the future!

Andy from Worcestershire says

Hi Debra
Thanks for the prompt email - excellent service!
Regards,
Andy

Nick from Derbyshire says

Debra,Thank you very much. Please would you also pass on my thanks to Sarah who was also most helpful this morning.Kind regards,Nick

James from Hampshire says

Hi Guys
Just wanted to thank you for a recent transaction that I had with you. I phoned you on a Friday afternoon to try and get a Nikon 16-35mm lens for a Saturday, you were incredibly helpful and the lens arrived on the Saturday - I've been a big fan of the Salisbury store for a few years but it is great to see that your mail order experience is just as good. The prices are good but it's the service that's really excellent.
Thank you

Mike from Suffolk says

Dear Debra
I should like to thank you and your staff for your polite and efficient service in dealing with my order. Although you were struggling with your Internet connection (the road was being dug up?) I was able to give my order to a calm and efficient member of staff. You made a special effort to ensure that it was delivered before midday Monday (ordered Friday) and that timing was spot on. Well Done- good customer service is sometimes thin on the ground so yours was most reassuring.
Yours
Mike

Malcolm from Surrey says
Dear Luke,
This is just to let you know that the screen protector arrived earlier in the week and the final filter arrived today. Thus my order is now complete. Many thanks for your excellent service. No doubt I shall be returning at some point in the future once I have begun to exploit my new equipment.
Best regards,
Malcolm

Toni from Bedfordshire says
Hi Luke
5d Mk 2 arrived this afternoon, absolutely thrilled as you would expect. Many thanks for a prompt and efficient service, look forward to dealing with you again.
Best regards
Toni

Andrew from Surrey says
Debra
... excellent service, the RC6 is working just fine, and when my wife lets my buy some more gadgets I’ll be getting them from you
Andrew

Magnus from Sweden says
I just want to say Thank You, for a speedy and well handled order. Everything works great! Thank you again for the good deal on these 2 lenses.
Merrry Xmas Magnus

Brian from Castle Cameras says
Don't take our word for it, check what people say about us!
http://www.ephotozine.com/forums/topic/castle-cameras-82834/p-0

John from Cornwall says
Hi Debra
The replacement lens arrived this morning together with the refund of postage costs and I would like to take this opportunity to thank you for the excellent service you have provided in this matter.
I look forward to my next purchase from you.

Toby from Cornwall says
Hi Debra
Just a quick note to let you know the 24 - 70 lens arrived safe and sound…..
I have been very impressed with the service at Castle Cameras and I will certainly be coming back to you in the future.

Machiel from The Netherlands says
Hi Debra!
Yesterday I received the original Canon remote controll in good, very well ...brand new condition!!
All well treated..packed.... super!! Topshop!!! Thank's once more.

Marcello from France says
I received the lens today! That was very fast, excellent packaging, product in perfect brand new condition. Very professional service, will consider for future purchases.

Marinos from Spain says
Just to let you know as a matter of courtesy; I received my order yesterday. I have to say everything looks fine. I am very pleased with the way the lens was packed, excellent job. Thank you very much.

Tracey from London says
Thank you very much for your efficiency, I received the camera 11.00 Sat morning. I am very pleased with it.

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