"Date: 31st August 2023 Having signed up with Camera Price Buster for an email alert when a particular Nikon Z lens that I required, was reduced to a given price range, this morning I received a notification that Castle Camera's had reduced the price of the lens to what I had specified that I would be prepared to pay for it. Unfortunately, I happened to be out on business with no credit card and was therefore unable to make the purchase, so I telephoned the Bournemouth branch of Castle Camera's to make them aware of my situation and ask them if they would put the lens aside for me until was able to return home and complete the purchase. The member of staff that answered the telephone was Deborah, and she proved to be extremely helpful and sympathetic to my situation, and at my request she was happy to put a lens aside for me and await my placing the order and making payment later in the afternoon, before the conversation terminated, she also gave me a reference number to quote should the need arise. Suffice to say that I arrived home and having attempted to place my order online received an error message that my order had terminated as it had timed out. I therefore telephoned the Bournemouth branch of Castle Camera's and asked to speak with Deborah. Having explained the problem with the online order, she quickly checked and found all my details, and then confirmed that no payment had been taken, I therefore placed my order over the telephone with her, receiving confirmation that the order had gone through and that a receipt would arrive in my inbox shortly, I can confirm that this has arrived. In conclusion I might add that when I receive poor service, I am as quick to reach for the keyboard to make my dissatisfaction known, however by the same token I am also happy to convey my pleasure when I receive what I consider to be exceptionally good service, and in this instance it would be an understatement to say that I was impressed by the very personal approach to my two telephone calls to Deborah, and what I would say is please do not change anything that you are presently doing as regards dealing with telephone customers, because my impression is that you have a first class approach to customer needs, and it is in my case very much appreciated. As an aside, I have now received notification that my item has been dispatched, and a further notification from the courier that they are expecting my parcel and will notify me when it is out for delivery, all the latter has occurred during the past 20 minutes! Many thanks, and may I also add that I have no connection with Castle Camera's, this review is an honest appraisal of what I deem to have been an excellent transaction, with a Company that obviously cares for its custom base."

"Excellent lens and helpful staff"