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Returns Policy from Castle Cameras

On-line Orders

If your purchase is faulty, or otherwise not as specified, please notify us at once. If we are unable to resolve the problem over the telephone, we will ask you to return the goods without delay. Upon inspection, we will either refund the full cost, including return postage, or send a replacement to you.

Please note: if we are notified about faulty goods after 2 weeks from the delivery date, they will be subject to a warranty repair rather than a refund or exchange.

If the goods you have ordered are unwanted please return them within 14 days of receipt, at your own risk and cost. To qualify for a refund it is important that they are returned in a re-saleable condition i.e. that you’ve kept all original packaging and labels and that they are undamaged and unused.

Where returns are accepted in other instances, they will be subjected to a restocking charge to cover the loss we might reasonably expect to incur in reselling the item.

To avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988, all Software and DVDs will only be accepted if unopened and the seals are still intact. All opened software is exempt from return.

In-store Purchases

If your purchase is faulty or, has anything missing, please telephone us at once. We can normally resolve the problem without causing you any further inconvenience.

If you change your mind or discover that your purchase is surplus to your requirements we will be happy to negotiate its return. There is a minimum handling charge of 5% to cover the transaction costs and the item may also be subjected to an additional restocking charge to cover the loss we might reasonably expect to incur in reselling.

To avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988, all Software and DVDs will only be accepted if unopened and the seals are still intact. All opened software is exempt from return.

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