Testimonials

See how our customers rate us on 'Trusted Shops'

If you have received good customer service and want to share you experience, please contact us, as we'd love to hear from you!



I'm now retired and so have less money to splash out on cameras.  In the old days I would just ordered the camera I wanted.  These days I have to shop around not only for the best price but, importantly, the best customer service.  In the end, Debra at Castle Cameras proved to be the person who cared more about me as a customer and put up with my endless flow of questions.  She also gave me useful information about the companies offering 'grey imports.'  And so, it was the support and guidance given to me by Debra that made me decide to go with Castle Cameras.  It's worth noting that some of the companies I contacted either didn't reply to my emails or gave me cursory replies.  Debra was the one person who was steadfast during my search for a new camera (I also bought a lens for the new camera).  So, my strong advice would be go to Castle Cameras is you want to get a good deal and excellent customer service.  My only criticism is the use of the DREADFUL reCaptcha verification checking thing they have on their site.

November 2022 - Richard, Aberdeenshire

I was considering buying a new G9, or maybe an Olympus equivalent, but I was offered this used model in fantastic condition at a substantial discount. What a bargain! I bought a lens and other accessories too. Staff were very friendly and knowledgeable and prepared to take the time to explain and compare different equipment. I'll certainly be back for my next upgrade.

November 2022 - John, Bournemouth

First time I used Castle Cameras and they were excellent and the item arrived in time.

November 2022 - Mr M., Kent

Excellent knowledge and service as always. An emphasis on getting you the right product for you. 

November 2022 - Jon, Wiltshire

The camera I purchased was exactly as advertised . I wouldn’t hesitate to recommend Castle Cameras for their excellent service, price and quality. I found Rob and his colleagues at the Bournemouth branch to be very polite, knowledgeable and professional throughout. It’s very rare these days to find a business like Castle Cameras who are prepared to go the extra mile to ensure total customer satisfaction

November 2022 - Keith, Staffordshire

Excellent Product, very happy  Excellent customer experience. Thank you. 

October 2022 - Paul, Merseyside

A top-quality lens at a sensible price for the "like new" condition.  Excellent customer service from Castle Cameras - something you do not get from internet focused companies. Top quaility all round!

October 2022 - Colin, Worcestershire

Very pleased with my purchase and the speedy service. Camera is in great condition and was priced well. It was dispatched promptly. I would happily buy from Castle Cameras again and happily recommend them.

October 2022 - Jeff, Cornwall

Fantastic in store service. I was quickly helped to choose the correct product and accessories. Friendly knowledgeable staff. Great value. Thanks so much!

October 2022 - Catherine, Dorset

I was very happy to find the lens hood and what a great price to, It was delivered next day , great company to deal with, highly recommended.

October 2022 - Simon, Twickenham