Testimonials
See how our customers rate us on 'Trusted Shops'
If you have received good customer service and want to share you experience, please contact us, as we'd love to hear from you!
As an aside I just wanted to say thank you to all at Castle Cameras for the great service I have received during my transition from Nikon to Sony...
January '18 - Ian from Dorset says
Hello Debra, Just to say, thank you. Excellent customer service if I may say so.
January '18 - Alan from Surrey says
Received today, thank you. By the way… I totally appreciate the care that your person preparing the order put into packaging it. It’s a nice touch, thought you’d like to know. Please do pass it on to the manager.
January '18 - James from Hampshire says
Hi Debra, just to say that I really appreciate all the time and help from the staff at Castle Cameras. It’s an amazing shop and I can’t wait to get the new camera up and running…
January '18 - Paula from Dorset says
Can I thank you for your very prompt and efficient service. I’ll certainly keep Castle Cameras in mind for any future orders...
December '17 - Simon from Lancashire says
My experience of purchasing equipment from Castle Cameras has been totally positive. The website is well organised and the prices seem competitive. The goods arrived well packaged on exactly the day I requested. The customer service I have received has been first class, as well as very pleasant and friendly. Debra did everything possible to assist with a manufacturer's cashback claim issue (no fault of Castle Cameras) and helped to achieve a satisfactory resolution. I am very happy to give this company a 100% excellent recommendation.
December '17 - Mike from Bucks says
Hugh & team, I want to say such a HUGE thank you for sorting out my gear. I can report it is all working in perfect order. Thank you so much. I also gave you a shout out on my instagram feed too. And I will be recommending you to anyone who comes along…
November '17 - Chris from Tyne & Wear says
Thank you Debra, I have certainly been impressed with your service and will not hesitate to use your company in the future…
November '17 - Lynn from North Yorkshire says
My binoculars arrived safe and sound yesterday. Thank you for your very prompt and courteous service. A special thank you to young Karen for contacting Zeiss on my behalf. I now have the extended eye cups which were sent from East Coast Binocular Repair. I look forward to taking the binoculars out on Exmoor. Maybe I'll be lucky enough to see some deer…
November '17 - Michael from Devon says
Hello Debra, Just a quick line to thank you and your colleagues for so efficiently arranging for this order to be delivered on the requested day. I was kept well informed, the order arrived exactly as requested, and I’m very satisfied with the customer service I have received…
November '17 - Mike from Bucks says