Privacy Policy

Privacy Statement

Privacy & Cookies Policy

Castle Cameras ("us", "we", "our") takes the online privacy of our users and customers very seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from you when you use our services.

Please note, we are not responsible for the privacy practices of websites which may be linked from the Castle Cameras website. Please check these policies before you submit any information to these websites.

This Privacy Policy is subject to change at any time. Please check this page for any updated information.

Use of personal information.

In order to provide our customers with an effective service, we, and our partner advertising networks, advertisers and advertising affiliates (3rd party partners), will collect and store personal information.

We collect personal information about you when you visit one of our stores, use our Websites or use our web or mobile device applications or if you communicate with us by phone, e-mail and social media.
We refer to our Websites and Apps collectively as "Online Services".

In the course of using our services, which could include making a purchase, registering on our website or signing up for our email offers, we may collect:.

Your name, address, phone number and email address.

Details of your order and a delivery address.

Details you provide us with when you make an enquiry.

Information relating to your visits to our website; i.e. the pages that you access, as well as your location, language, browser, and IP address.

Details you provide if you report an error on our website.

We will keep your personal information for as long as you're a customer.

If you haven't made a purchase or engaged with us for 3 years or more, then we'll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us.

 

The information that we collect is used for the following purposes:

When you make an order, we use your personal information to process your order, collect payment, arrange delivery, to email your order and delivery information, and for ongoing customer services.

Internal accounting.

Analysis of website statistics to improve our performance.

Registering you on the Website. We will use your personal information to maintain and update your account (e.g. change of address).

To keep in touch with you regarding changes to our terms and conditions, and your marketing preferences.

Firmware updates plus other product updates and recalls.

Sending you marketing promotions and offers from which you may unsubscribe at any time.

To respond to any questions or complaints.

To show that we treated you fairly.

To maintain records according to rules that apply to us.

To establish, bring or defend legal claims.

We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes.

We do not retain personal information in an identifiable format for longer than is necessary.

 

In the course of providing our services, we have to share your information in the following ways:

Providing our couriers, or direct dispatch suppliers, with your contact details so they can deliver your order successfully.

Providing V12 Retail Finance, our finance providers, with your details if you apply for a finance agreement.

Providing services through Payment Sense and PayPal, our payment providers, to process your transactions.

Providing Google and Trusted Shops, our 3rd party review partners, with your contact and order details to allow them to invite you to review your experience using our services and to write product reviews of the items purchased.

Providing website analytics companies (Google, Microsoft) with conversion details to monitor our advertising performance.

Providing our email marketing partner with your name and email address together with our message.

 

In the course of providing our services, we may need to share your information with:

Our professional advisers, including, without limitation, our insurers and accountants.

Our suppliers, business partners and any sub-contractors.

HM Customs and Excise, the police or any other law enforcement or government agency where the law requires us to do so. If we are requested by such authorities investigating suspected illegal activities we may be obliged to provide your personal information, or any other information we obtain about you, to them.

Other 3rd parties for the purposes of fraud protection and credit risk reduction, or for exercising and defending our legal rights.

 

By making a purchase from us you acknowledge that you do not object to us and the third parties identified above using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003 and EU General Data Protection Regulation 2018.

Where you have chosen a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. While we take all reasonable measures to protect your stored information, we cannot guarantee the security of any information you provide online.

 

How long we keep your information.

We will retain the personal information that you provide on registering an account on our website until you ask us to close that account. Upon making a purchase with us, we will additionally retain certain limited personal information such as your name, email address and postal address, order history, until you ask us to update or delete those details. If we are legally required to do so, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a period of time, even after you have closed your account.

In the case where you have any correspondence with us, either before or after a purchase, we will either retain those details until we have deemed the information no longer necessary, or, when resolved, you request it to be deleted.

In the event that we were to sell, or attempt to sell, our business, we may disclose your personal data in confidence to any prospective purchaser and their advisers.

 

Where we store your personal data.

All information that we collect, and retain, is stored within the European Economic Area and currently within the United Kingdom. Information passed to our 3rd party partners (eg. Google, Trusted Shops, PayPal, Payment Sense etc.) may be held, or processed, outside of the European Economic Area.

 

Your rights.

You have the right to ask us not to process your personal data for marketing purposes. Where you have consented to us using your personal data, you can withdraw that consent at any time.

You can exercise your right to prevent such processing by clicking the unsubscribe button/link on any marketing communication we have sent to you, or by contacting us.

 

Updating Personal Information.

If you wish to correct your personal information, or privacy preferences, please email us at:

enquiries@castlecameras.co.uk

 

You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. There may, in certain circumstances, be a fee charged to meet our costs in providing you with this information.

In some circumstances you can ask us to erase your personal data if:

You withdraw your consent where it is no longer necessary for us to hold your personal data.

You object to the use of your personal data, and we don't have a good reason to continue to use it.

You believe we haven't handled your personal data in accordance with our obligations.

 

If you have a complaint about how we have handled your personal data, you can ask us to restrict how we use this personal data while your complaint is being resolved.

Please contact us if you wish to exercise these rights, or wish further information. If you are not happy with our response, you can contact the Information Commissioner's Office via https://ico.org.uk.


COOKIES POLICY

About cookies

 Cookies are information packets sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our website

 www.castlecameras.co.uk uses the following cookies on this website, for the following purposes:
We use the information that we collect from you to provide our services to you. In addition to this, we may use the information for one or more of the following purposes:
1) To provide information to you that you request from us relating to our products or services.
2) To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
3) To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods from us we may provide, to you, details of similar goods or services, or other goods and services, that you may be interested in.

Strictly necessary cookies

 These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

www.castlecameras.co.uk uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.
The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: https://policies.google.com/privacy?hl=en&gl=uk.

www.castlecameras.co.uk may publish Google Adsense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.Google.com/ads/preferences/.

You can opt-out of the Ad sense partner network cookie at: http://www.Google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained.

To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.Google.com/ads/preferences/plugin.

[Other] third party cookies

 On occasion, we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Refusing cookies

 Most browsers allow you to refuse to accept cookies.
In Internet Explorer for example, you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.
Blocking cookies will have a negative impact upon the usability of some websites.

Your Consent

 By using our site, you consent to our websites cookies policy.


Unsolicited E-mail Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
  • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
  • If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.


Cookies

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by clicking this link...

Castle Camera Cookies

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: bkey
Typical content: randomly generated number to remember the basket contents for the customers next visit
Expires: 4 weeks

Name: recent
Typical content: stores recently viewed products for display on the customers next visist
Expires: 4 weeks

Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

More about Cookies

For more information about how to manage your cookies, visit aboutcookies.org.