Delivery Information

Coronavirus (COVID-19)

Current Delivery Status

We are continuing to dispatch orders using both Royal Mail and DPD courier.

DPD delivery information

DPD will message on the morning of delivery to advise their anticipated delivery time slot.  If you are not going to be home to sign for your order, you can select one of their alternative delivery options by replying to their message.  Please note: this option is not available on orders paid for via Finance.

If DPD are unable to deliver, they will automatically return the package to Castle Cameras.  This will incur a re-delivery charge of £15.00.

A message from Royal Mail

“We continue to accept, process and deliver letters and parcels in all parts of the UK today.

We are actively monitoring the rapidly evolving Coronavirus situation. We have already made a series of adjustments to our parcel handling procedures. We have also taken the difficult decision to suspend the 1pm delivery guarantee for Special Delivery items with immediate effect (see below for more details). There may be more changes in the coming days and weeks…”

Courier delivery

We will send via DPD or, in some instances, Royal Mail Special Delivery – whichever we feel is the better option. 

Courier orders received by 12 noon Monday – Thursday will be dispatched on the same day, subject to stock availability and necessary security checks.  Orders placed after this may not be dispatched until the following working day.

Any dates we specify for delivery are dependant on the courier and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery. 

If you require Saturday delivery, please phone to confirm that it is possible and discuss the extra cost.

If you change your mind after your order has been dispatched and before you receive it, you will need to accept the delivery and then return it to us.  We cannot cancel, or re-direct an order once it has left the building.

FREE Delivery on selected products over £50

This is a 3 to 5 working day service available on most orders over £50 to most mainland UK addresses.  This does not include purchases for batteries and may not be available on parcels weighing in excess of 2 kg.

Who will deliver my parcel?

We use DPD and Royal Mail.

How quickly will you receive your order

We will endeavour to deliver goods within the times stated, but orders are subject to stock availability and delay in delivery times is sometimes outside our control.

If you require a next day delivery, there is a cut-off point of 1pm Monday – Thursday.  Orders placed after this may be dispatched on the following working day.

Working days are classed as Monday to Friday (excluding bank holidays). Any dates we specify for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery. 

If you require Saturday delivery, please phone to confirm it's possible and discuss the extra cost.

Budget deliveries: Normally take between 3 and 5 working days.  

What are our delivery charges

Postage varies from item to item depending on the weight, the destination and the method of shipping. The simplest way to check the cost is to place the items in the checkout. There are normally two or three different options which you can check before you confirm your order.

Budget shipping takes up to 5 days and is free of charge on all UK mainland orders from £50 to £2000 up to a maximum weight of 2kg.

Courier service is available at the prices shown at checkout to most UK mainland destinations. Although we are able to courier to Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Isle of Man and the Channel Islands these destinations incur a greater delivery charge. Please contact us for further information.

Over-night shipping usually costs from £3.00 to £12.00. It is available to order Monday to midday Thursday. Thursday afternoon and Friday orders will be delivered on Monday. If you require Saturday morning delivery, please phone to confirm it's possible and discuss the extra cost.

Lithium-ion batteries: Due to transport limitations we can only dispatch one of these by courier. We can deliver to most of the UK mainland, excludes Islands, the Scottish Highlands and Northern Ireland.

Security Extra Info

We will not instruct the post office or DPD to ‘leave a parcel in a safe place’, ‘leave with neighbours’ or include any other instruction which deviates from the approved delivery address.

On-line orders paid via Finance will only be dispatched from our Bournemouth shop and delivered to the address authorised on the Finance agreement. On occasion, we may have to transfer stock between branches which may result in a delay with dispatch.  We will notify you if this is the case.  Where courier is selected as a delivery option please be aware you will not receive any delivery notification from the courier company and there will be no option to re-direct the package. 

On-line orders paid via PayPal Express will only be delivered to the ‘confirmed’ address given on your PayPal account.

Non Mainland UK Area - inc Scottish Higland and Islands*

Non mainland UK areas include Scottish Highlands & Islands*, Isle of Man, Isle of Wight, Northern Ireland, Channel Islands and the Isles of Scilly.  These addresses are not valid for the free delivery option or budget delivery and the cost of courier / 1st class post will vary from the prices shown when you checkout.  We will contact you to advise of any further postage required prior to dispatch, or offer you the option to cancel your order. 

*We are guided by DPD for the areas classed as Scottish Highlands & Islands, these include the following postcodes (which are subject to change without warning): AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-17, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

DPD tracking information

DPD will contact you by text or email to confirm a delivery slot, which you can rearrange if required.

If you respond to DPD requesting your parcel be left in a secure location, you are liable for any loss or damage that may occur.  If you are not there to receive your delivery, please follow the instructions on the card left for you or contact us for more information. 

DPD tracking service will be withheld on all finance purchases and other selected orders, at our discretion. 

If you do not receive a notification from DPD you are welcome to call 01202 526606 or email for a delivery update.  Please quote the DPD tracking reference included in the dispatch email.  If you fail to take delivery we will try and contact you and re-arrange the delivery, we reserve the right to charge a further delivery charge if required.

Collect in Store Option - Not available during Covid 19 lockdown

We are commited to providing the same level of service through our website that we do in our stores. We will always offer the option to place an order online and collect it in-store at either Bournemouth or Salisbury. You then have the option to pay online or pay on collection. We will email you as soon as we have your order ready and will notify you if there is any delay in transferring the stock to your selected destination.

When you receive notification that the order is ready, please print your invoice and bring it with you to collect your equipment. If you have already paid for your order, please don't forget to bring some identification with you too. 

What forms of identification you will need to bring with you, if you choose to collect in store

You will be required to present one, and in some cases two, forms of identification when you come in. A driving licence or passport are preferred. For higher-value orders you may also be asked to present a recent household utility bill. All identification must relate to the person and invoice address on the order. We do not normally hand items to a third party. If you have any queries please contact us.

International Orders

International orders will be assessed individually.

Please address your enquiry to