Returns & Refunds

Online Orders

If the goods you have ordered are unwanted, or you simply change your mind, you must first inform us of your intention to return the goods within 14 days of receipt.

We will ask you return the goods within 30 days of receipt, at your own risk and cost. We recommend using insured postage, though this is at the customer’s discretion. To qualify for a refund it is important that goods are returned in a re-saleable condition i.e. that you’ve kept all original packaging and labels and that they are undamaged and unused.

We reserve the right to fully inspect goods before agreeing to a refund.

Where returns are accepted in other instances (e.g. the item has been used), they will be subjected to a restocking charge (minimum 5%) to cover the loss we might reasonably expect to incur in reselling the item.

Used (pre-owned) goods may only be returned within 14 days of purchase and will be subject to a 10% re-stocking fee unless faulty. Refunds are assessed on a case-by-case basis, and return of used goods will only be accepted if they are returned in the same condition as sold.

To avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988, all Software and DVDs will only be accepted if unopened and the seals are still intact. Opened software is non-returnable.

If your purchase is faulty, or otherwise not as specified, please notify us at once. If we are unable to resolve the problem over the telephone, we will ask you to return the goods without delay. Upon inspection, we will either refund the full cost, including return postage, or send a replacement to you.

Please note: if we are notified about faulty goods after 2 weeks from the delivery date, they will be subject to a warranty repair rather than a refund or exchange.


In store Purchases

If your purchase is faulty or, has anything missing, please telephone us at once. We can normally resolve the problem without causing you any further inconvenience.

If you change your mind or discover that your purchase is surplus to your requirements we will be happy to negotiate its return. There is a minimum handling charge of 5% to cover the transaction costs and the item may also be subjected to an additional restocking charge to cover the loss we might reasonably expect to incur in reselling.

To avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988, all Software and DVDs will only be accepted if unopened and the seals are still intact. All opened software is exempt from return.


Refunds

If the goods you have ordered are unwanted please return them within 14 days of receipt, at your own risk and cost. To qualify for a refund it is important that they are returned in a re-saleable condition i.e. that you’ve kept all original packaging and labels and that they are undamaged and unused.

Where returns are accepted in other instances, they will be subjected to a restocking charge to cover the loss we might reasonably expect to incur in reselling the item.

To avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988, all Software and DVDs will only be accepted if unopened and the seals are still intact. All opened software is exempt from return.

More here


How To Return Goods

  1. Before sending us your return, please contact us on 01202 526606 with your proof of purchase handy.  Our advisors will then be able to update your order as pending return. 
  2. Pack up all items to be returned (Including any promotional items)
  3. Return items to 
      • Castle Cameras - Returns Department
      • 329 Wimborne Road
      • Bournemouth
      • BH9 2AD
  4. We do not offer a collection service for returns. Generally, we recommend Royal Mail, however this is completely at your discretion.

NB Covid 19 - All returned packages will be subject to a five day quarantine period for the duration of the Covid 19 restrictions.