See how our customers rate us on 'Trusted Shops'

If you have recieved good customer service and want to share you experience, please contact us, as we'd love to hear from you!

Many thanks Luke. I really appreciate the service you have a given me and I look forward to buying from you again in the future. I can't wait to get my hands on my new toy...

7/2/13 - Derek from Cheshire says

Just wanted to say thanks for the very fast delivery. I only ordered it yesterday lunchtime and it was here in Edinburgh within 24 hours and on a Saturday...

Tim from Scotland says

The lens pouch was delivered last week....with a packet of Haribos as well. Appreciate you getting in touch and letting me know about the delay in advance. Will be happy to recommend your store to friends and colleagues.

Mr C from Middlesex says

Hello, Just a line to say thank you for your excellent service. It has been an absolute pleasure and i would not hesitate in recommending you anyone.

Bill from Lancashire says

Jim, Just to thank you for your last email and to let you know that I made it to your shop on Friday and received very helpful and friendly service from Sarah. I am extremely pleased with the camera and lenses etc. As and when I can afford to purchase more kit, I will certainly consider calling again, because of your good customer service. Sorry we did not meet up. Many thanks.

John from Berks says

Hello, Great stuff :) excellent service! Thanks Debra. I shall be sure to shout your praises in the forums.

Gary from Staffs says

Thank you very much for being so honest. Quite a few of your less scrupulous rivals would have bluffed and blustered their way through the delay, rather than risk losing business - especially in the midst of a recession. I admire your principles immensely, and so, regardless of how long it takes, my order will stay with Castle Cameras. Consumers need to protect and remain loyal to people such as yourself. It's a very rare commodity.

Alan from Herts says

Hi there, I just wanted to say how over the moon I am with the service from you guys. Camera arrived today - perfectly packaged and earlier than expected. My 3 year old even enjoyed the Santa Haribo! You can be sure I will be recommending you to my colleagues and singing your praises! Thanks again

Rick from London says

Hi Sarah
I just want to say thank you for all your help and assistance in helping me purchase the Canon EOS 5D Mark 111 and all the other bits that I ordered. Anita arrived back in Cyprus on Wednesday evening and ever since I have been figuring out how it works, what programmes are available and to familiarise myself with what it does etc.. This is a truly AMAZING camera! However, that is a small issue. Living in Cyprus has its advantages but customer service here is non existent and to find somebody who will go the extra mile is unusual. I have to say that from my first phone call to you the level of service was first class and the product obviously so. I will continue to use you when ever the opportunity arises and recommend you (and Castle Cameras of course) to my friends both here and in the UK. I can only thank you for being so professional and you are a credit to the company.
I appreciate everything you did to make this so easy and I will call you personally with my next order!

Chris from Cyprus says

Thanks for your help Debra

Its nice to know that there are still people who care for customers. The lens hood has arrived, thanks for your very efficient service.

Kind Regards & have a nice weekend

Kenneth from Lancashire says