See how our customers rate us on 'Trusted Shops'

If you have recieved good customer service and want to share you experience, please contact us, as we'd love to hear from you!

Hi Debra, Just wanted to say thank you for doing all that you could to ensure my screen arrived today, which it did.Thank you and have a great 2012.

Steve from Kent says

Very many thanks for your help with the red lumix fs35, which arrived today (mon), because you sent it by special - in time for the birthday on Tues 20th.
Very grateful for the service!
All best wishes

Julian from Herts says

Many, many, many thanks! :-)
This is the first time I have dealt with Castle Cameras and I have to say, I am very pleased with the level of communication and customer service!
I hope to use you again in the future!

Andy from Berkshire says

Hi Debra
Thanks for the prompt email - excellent service!

Andy from Worcestershire says

Debra,Thank you very much. Please would you also pass on my thanks to Sarah who was also most helpful this morning.Kind regards,Nick

Nick from Derbyshire says

Hi Guys
Just wanted to thank you for a recent transaction that I had with you. I phoned you on a Friday afternoon to try and get a Nikon 16-35mm lens for a Saturday, you were incredibly helpful and the lens arrived on the Saturday - I've been a big fan of the Salisbury store for a few years but it is great to see that your mail order experience is just as good. The prices are good but it's the service that's really excellent.
Thank you

James from Hampshire says

Dear Debra
I should like to thank you and your staff for your polite and efficient service in dealing with my order. Although you were struggling with your Internet connection (the road was being dug up?) I was able to give my order to a calm and efficient member of staff. You made a special effort to ensure that it was delivered before midday Monday (ordered Friday) and that timing was spot on. Well Done- good customer service is sometimes thin on the ground so yours was most reassuring. 

Mike from Suffolk says

Dear Luke,
This is just to let you know that the screen protector arrived earlier in the week and the final filter arrived today. Thus my order is now complete. Many thanks for your excellent service. No doubt I shall be returning at some point in the future once I have begun to exploit my new equipment.
Best regards,

Malcolm from Surrey says

Hi Luke
5d Mk 2 arrived this afternoon, absolutely thrilled as you would expect. Many thanks for a prompt and efficient service, look forward to dealing with you again.
Best regards

Toni from Bedfordshire says

... excellent service, the RC6 is working just fine, and when my wife lets my buy some more gadgets I’ll be getting them from you

Andrew from Surrey says