Testimonials

See how our customers rate us on 'Trusted Shops'

If you have received good customer service and want to share you experience, please contact us, as we'd love to hear from you!


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Hi Matt,

Sorry I couldn't stop and chat yesterday, but I was working to a tight schedule.

I would like to record my thanks for your help and that I would be happy recommending you/Castle Cameras to others.

January '16 - John from Oxfordshire says

Hello Debra, many thanks for all your assistance on this. I collected the camera from your Salisbury branch. I was considering buying the camera through John Lewis using their price match offer but after all the help you offered I decided that I would rather put my business with you. Thanks again..

December '15 - Simon from Hampshire says

Thanks again for the excellent customer service, the efficiency and the order updates. It's really appreciated as a customer. The service, competitive pricing plus physical local shop means that I will definitely purchase from Castle Cameras again.

December '15 - John from Hampshire says

Just wanted to compliment your company on the amazing service I have received, it is great to deal with a company that fulfill's its promises. I wish you all a Fabulous Christmas and Happy and Healthy New Year. I will certainly use you again.

December '15 - Dave from Devon says

Hello! I just wanted to say thank you to the gentleman assistant in your store who helped me choose a new tripod head and a remote shutter control yesterday. He was so patient with us and I’m soo pleased with my purchase...

November '15 - Chris from Dorset says

Hi Hugh

The replacement camera case arrived this week, very many thanks for all your help with this. I've been very impressed with the whole service that we've received from Castle Cameras and wouldn't hesitate to buy from you again or to recommend you to friends.

November '15 - Carol from Kent says

Hi Debra

Just a quick thank you for a very prompt and efficient service you and your company have provided.

It is much appreciated and made all the better by the fact that I made one call to Castle Cameras and it was picked almost immediately by yourself. No numbers to press or recorded messages saying I was in a queue. Very refreshing and made even better by the fact you were actually packing my lens when I called J

Choice of DPD as your courier company has also helped a lot. Ability to change delivery to a store made this a simple and pleasing experience.

Thanks again and best wishes to all at Castle Cameras.

October '15 - Steve from Gloucestershire says

I just wanted to thank you for the excellent service in respect of my order for a Sigma lens last Week. It arrived the next day via Interlink Express who were also excellent in providing updates. Thx for a job well done.

October '15 - Nick from Gloucestershire says

Debra, you are an absolute delight to deal with! From the moment I placed my order I was kept well informed and updated until my lens arrived. Now I can go and have fun using it. Thank you for such amazing service, I won't hesitate to recommend you and will be back ...

June '15 - Gregory from London says

HI Debra,

Order arrived safely thank you, you are a joy to do business with…

May '15 - Alistair from Dorset says