Testimonials

See how our customers rate us on 'Trusted Shops'

If you have received good customer service and want to share you experience, please contact us, as we'd love to hear from you!



Hi Debra,
Thank you so much (and Rob on phone) for such prompt and outstanding customer service! Received package yesterday though not had time to use yet. Will definitely purchase future equipment from yourselves.

March '16 - Steve from Durham says

This is just to say thanks for processing my order so promptly -- order placed Sunday, arrived today. I particularly wanted to commend your use of Interlink Express, who have proven to be a really excellent courier service.

Knowing that it's human nature to be quick to complain but slow to praise, I wanted you to know you have an appreciative customer here.

Feb '16 - Ian from Herts says

Thanks Matt.

Thanks for your outstanding customer service and swift correspondence!

Pleasure to do business with you.

January '16 - Pete from Dorset says

Dear Matt

Many thanks … I would also like to say what a pleasant experience buying my camera from you was. I felt you all spent time with me and that I have a really good camera as a result. My wife also enjoyed the occasion – she doesn’t usually come with me when I’m making this sort of purchase. Many thanks.

January '16 - Nick from Wiltshire says

Hi Matt,

Sorry I couldn't stop and chat yesterday, but I was working to a tight schedule.

I would like to record my thanks for your help and that I would be happy recommending you/Castle Cameras to others.

January '16 - John from Oxfordshire says

Hello Debra, many thanks for all your assistance on this. I collected the camera from your Salisbury branch. I was considering buying the camera through John Lewis using their price match offer but after all the help you offered I decided that I would rather put my business with you. Thanks again..

December '15 - Simon from Hampshire says

Thanks again for the excellent customer service, the efficiency and the order updates. It's really appreciated as a customer. The service, competitive pricing plus physical local shop means that I will definitely purchase from Castle Cameras again.

December '15 - John from Hampshire says

Just wanted to compliment your company on the amazing service I have received, it is great to deal with a company that fulfill's its promises. I wish you all a Fabulous Christmas and Happy and Healthy New Year. I will certainly use you again.

December '15 - Dave from Devon says

Hello! I just wanted to say thank you to the gentleman assistant in your store who helped me choose a new tripod head and a remote shutter control yesterday. He was so patient with us and I’m soo pleased with my purchase...

November '15 - Chris from Dorset says

Hi Hugh

The replacement camera case arrived this week, very many thanks for all your help with this. I've been very impressed with the whole service that we've received from Castle Cameras and wouldn't hesitate to buy from you again or to recommend you to friends.

November '15 - Carol from Kent says