Testimonials

See how our customers rate us on 'Trusted Shops'

If you have received good customer service and want to share you experience, please contact us, as we'd love to hear from you!



Hi, Can I just complement you on your suburb service. Ordered item on the weekend, it arrived today - sooner than I’d expected given I’d opted for the cheapest delivery option. I’m sure a lot of people are quick to write to complain when things go wrong, so wanted to write to say how impressed I am. Will certainly be ordering from you again in future.

Jan '14 - Andrew from Wales says

Hi, Tripod received, highly delighted. Many thanks for your exceptional service, will definitely buy from you again and recommend you to fellow photographers...

Jan '14 - Trish from Lancashire says

Debra
Thank you for keeping me fully up to date all along the way, the customer service has been excellent!

Dec '13 - Alan from Nottinghamshire says

Dear Sarah & Luke
Just wanted to say a big 'Thank You' to you both for Wednesday evening's DSLR Course. I found it very informative and felt that the pace and content was about right, certainly for me. It enthused me to try different settings other than safe old auto. You were both very helpful and didn't make us feel inadequate but showed us what we could do. So many thanks to you both.

Nov '13 - Mike from Dorset says

Dear Racheal
Thank you for your cheerful and friendly service yesterday. That's what I like about Castle Cameras staff - they make shopping a 'fun' experience. Just one little niggle. I noticed that I had become a 'Ms' on the receipt but I will forgive you for that! :)

Nov '13 - David from Salisbury says

Battery arrived safely... I know that you have been out of stock on both the battery and the lens but thank you for finding a way round this and service has been great.

Nov '13 - Ian from Herts says

Hi Guys, Just a quick thank you for the Paper Packs & Bank refund. Well handled with no fuss!! I'd recommend you to everyone...

Nov '13 - Dave from Hampshire says

I wish to express my appreciation for the help and excellent service I have received from all at Castle Cameras. I would particularly like to thank Luke and Debra who both went out of their way to make sure I was a very satisfied customer. My thanks once again.

Nov '13 - Neil from Derbyshire says

Hi Debra
Many thanks for the information and for your superb service...

Oct '13 - Rob from Nottingham says

Dear Sarah,
Just a final e-mail to say many thanks for all your efforts to resolve my repair - we got there in the end.
To reduce my bill was a nice gesture and I can only add that all of my dealings with Castle Cameras over this long running saga have left me with nothing but positive thoughts about your company - excellent service and a good sense of humour, too - how refreshing.

Oct '13 - Howard from Dorset says